Help

Stuck? No problem, we're here to help! Have a look through the common questions and answers below, and if they don't answer your question, just contact us.

General Questions

• I forgot my password, how do I reset it?

  On the login page you'll see a link called 'forgot password'. Click that, then enter your email address. You'll be sent an email with a password reset link, so just click on this and you can enter your new password.

• Why connect with Facebook?

  Connecting with Facebook simplifies the login process, pre fills your profile data, and rewards you for having friends that also Sleep Around. When you first connect, you just need to authorize the Sleep Around App to use your data, and from then on its a 1 click login if you're concurrently logged into Facebook. Note that we do not automatically post anything to your Facebook account without your consent.

• What fees do Sleep Around charge?

  Unlike most other websites, we don't charge hosts anything to list with us, not even a commission. Zero. Zilch. Nada. Instead, we charge guests a small booking fee.

• What is your cancellation policy?

  We have several cancellation policies available, it is up to the host which policy they chose to apply to their listing. To view the policies, click here

Hosting

• How do I add my space?

  After you've signed up, you just need to click the 'add listing' button in the top right. No fees, just fill in the simple form and you're done! You can then enhance your listing with photos and more details, and set up your pricing and availability calendar.

• What if my address can't be found on the map?

  On occasion, Google Maps has trouble finding certain addresses. Just add your listing as normal, and then contact us with a description of your address and we'll find it for you!

• Why did my photo get cropped?

  We crop and resize photos to optimize the viewing experience of your listing. While any photo will be scaled to fit, for best results we recommend uploading landscape orientation photos, with a width of at least 800 pixels. Good photos are extremely important in showcasing your listing to its full potential!

• I just received a booking request. Now what?

  You have two options, either confirm or decline the request. You have 24 hours to make a decision. Please remember to either confirm or decline as soon as possible - if you allow booking requests to expire your search ranking will be affected.

• What if I need to cancel a booking after I have confirmed it?

  If you need to cancel, please contact us with the booking ID number and the reason for cancelling. We strongly recommend only accepting bookings that you're sure you can keep, but we understand that cancelling may be unavoidable in certain situations. If you must cancel, please give us as much notice as possible so the guest has time to find alternative accommodation.

• My listing won't be available for a while. Can I put it on hold?

  You sure can! When you're editing a listing, theres an option to disable the listing. You can still edit it, it just wont be visible to the public.

• How do I add a review of a traveller?

  After a booking is complete, you'll find a link to add a review on the booking page.

• What steps can I take to check the guest before confirming?

  Sleep Around does not perform any background, reference or identity checks on guests before they book. However, we do provide certain facilities to allow hosts to make more informed decisions.

• What If I manage my calendar elsewhere?

  No problem! We do recommend keeping your calendar up to date to avoid wasting Guests' time, but our booking process is designed to work in this scenario, since you have to manually confirm each booking request before funds are transferred.

• How to I request a payout?

  In the 'my account' section, simply click 'request payout' and fill in the form on that page. We'll aim to get the funds in your NZ bank account within 2 working days.

• What are pending funds?

  This is the total value of upcoming bookings you have. These are held in a secure bank account until 24 hours after the guest has checked in, and then are made available for you to withdraw to an NZ bank account.

• What if a guest causes damage or leaves the place in a mess?

  While our terms and conditions specify that Guests must leave properties as they found them and treat you with respect, the booking is still an agreement between you and the Guest so will need to be dealt with outside Sleep Around. However, you should still contact us to inform us of the situation, and we can, if justified, disable the offending Guest's account. We recommend you arrange appropriate insurance to cover any possible damage by Guests.

• What if I don't feel safe?

  We know this is extremely unlikely, but if your guest behaves in an intimidating way or makes you feel uncomfortable in any way, ask them to leave. If they refuse, call the police (111).

Travelling

• How do I find a place to stay?

  Just start typing in the main search box, then click on your location when it shows up! Then click search. You can filter and sort the results by a range of criteria, such as price and privacy.

• Can I make a shortlist?

  You sure can, just log in (or sign up if you haven't already), then click the star icon next to a listing's title. You can then see your shortlist by click the same star icon in the top right of your screen, or clicking 'favourites' in the 'my account' section.

• What's the deal with messages?

  We recommend sending potential hosts a message before placing your booking, to confirm availability. Just click the big blue 'contact host' button on the right of each listing to send them a message. You'll receive an email when they reply, or you can just check your inbox in the 'my account' section. Your full name and contact details will not be made available to the host until you place a booking.

• How do I make a booking?

  After logging in, find the property you want and then you'll see a 'book now' button in the top right. Enter the check in, check out dates and number of guests, then click the 'book now' button. You'll just need to confirm a few details, then enter your credit card details and you're all done! Note that your credit card will not be charged immediately. Your card is only authorised for the total booking cost, and funds are only transferred once the host confirms the booking. The host has 24 hours to confirm the booking.

• How do I cancel a booking?

  Please only ever make a booking if you are sure you can keep it. However we understand that in some circumstances the need to cancel may be unavoidable. To cancel, please contact us. The host's cancellation policy will apply, and the corresponding refund will be processed if applicable. If you cancel before the Host has confirmed, your credit card will not be charged.

• What if I arrive and the property isn't as it was described?

  Please be reasonable, and talk to the host first. If you are still unhappy with your accommodation and can't resolve it with the host, please contact us within 24 hours of checking in. We'll then put a hold on your booking payment. The booking is an agreement between you and the Host, so you need to deal with any disputes as such, however we'll try to assist where we can!

• How do I add a review of a host?

  After your stay, just click on the relevant trip (in the 'my account' section under 'travelling'). You'll see a link to add a review. Note that you can only review properties you have stayed at.

• How do I tell my partner I've been sleeping around?

  A tricky one indeed! Why not bring them in on the action next time, who knows, they might enjoy it!